Frequently Asked Questions

Everything you need to know about your Vero atelier experience.

How can I contact Vero atelier?

You can contact us via email at info@vero-atelier.com. Our customer support team is happy to assist you with any questions regarding your order or our products.

Do you ship worldwide?

No, we currently only offer shipping within Canada to ensure the best possible service and delivery speed for our local customers.

Where are the products shipped from?

All Vero atelier products are shipped from our main warehouse to ensure quality control and reliable delivery.

Can I modify or cancel my order?

To ensure fast processing, changes or cancellations must be requested within 12 hours of placing your order. After this window, the order may already be in fulfillment.

Which payment methods do you accept?

We accept the following secure payment methods:

• VISA
• Mastercard
• American Express

All payments are processed securely through encrypted payment systems.

How long does delivery take?

Orders are processed within 1–3 business days. The estimated delivery time within Canada is 7–10 business days.

What if I do not receive my order?

If your order has not arrived within 35 days from the shipping date:

• You may be eligible for a full refund.
• If a package is confirmed lost by the courier, a full refund will be issued immediately.

Defective or damaged items?

Please contact us immediately with your order number and clear photos of the issue. We will arrange for a replacement or a refund once the item is returned.

When will I receive my refund?

Refunds are typically processed within 7 business days after we receive your return. Funds will be returned to your original payment method.

Security & Privacy

Your privacy is a priority. We handle all personal data in accordance with applicable Canadian privacy laws and use high-level encryption for all transactions.