At Vero atelier (www.vero-atelier.com), your satisfaction is important to us. This policy explains the conditions for returns, refunds, and cancellations in accordance with applicable Canadian consumer protection laws.

1. Returns & Exchanges

You may request a return within 30 days of delivery. To initiate a return, please contact us at: info@vero-atelier.com.

• Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases where the item is defective, damaged, or incorrect.
• Exchanges: We accept exchanges. Modifications must be requested before 8:00 PM (ET).

2. Return Conditions

To qualify for a refund, please ensure:

• Items are in their original packaging including all accessories.
• Products are unused and in original condition.
• The package is securely wrapped to prevent damage during transit.

3. Refunds

Once your return is inspected, your refund will be processed within 7 business days. Funds will be issued back to your original payment method. You will receive a confirmation email once the transaction is complete.

4. Consumer Rights

Nothing in this policy limits your rights under Canadian law. You may be entitled to a repair, replacement, or refund if a product is defective, unsafe, or significantly different from the description.